Operations Officer - Customer Service Officer (SRQ155794)
--ALPHA CREDIT SA/NV--
Role description :
Role
S40 -Transversal Business functions
category -
Operations Officer -Junior
Role profile
Job title Operations Officer -Customer Service Officer
Mission Operations :
context
Customer Service Officer
- Ensure day-to-day contact with our end customers
Function description
- 1st contact point for our customers
- Provide correct answers to our customers questions
Language requirements
- Dutch: Strong Spoken and written communication skills
- French: Strong Spoken and written communication skills
- English: Good communication skills are a plus
Education
- Bachelor degree or experience in Customer Service
Experience
- 1 years of relevant experience
Technical mandatory experience
- Good expertise in MS Office
Business experience preferable
- Strong interest in finance and banking (products)
Soft skills
- Strong communicator, diplomatic and customer-oriented
- Quality minded
- Commercial spirit
- Able to work independently
- Stress resistant and flexible
- Analytical approach