Product expert (SRQ156501)

Do you know all about professional loans and the credit context acquisition process and feel like applying this knowledge in a product development environment? Do you have experience working with the professional client segment and feel like developing a game-changing product strategies in order to answer the current and future needs of these clients even better? We are looking for a product expert to re-enforce our Cluster “Credit Origination Professionals” of the Tribe Risk & Credit at the Headquarters.

As part of the bank's customer-centric strategy, the Product Expert is a transversal expert in the field of one or more products who assists the various actors in the management, development and marketing of the product(s).

The Product Expert masters the various characteristics of the product down to the smallest detail: the needs of the customers, the alternatives for the customers, the competitors, the internal and external partners, the functional characteristics, the regulations related to it, the documentation, the processes, etc.

Function description

Be a bank-wide expert for professional credits. Act as a product reference for the various actors responsible for development, commercialization and management of the products, and help them in their tasks that require complete control and detailed knowledge of the product.

• Determine new features, together with the product owner, giving support & guidance in all aspects of the product to the Squad during development.
• Capture & understand the regulatory specifications and translate them into new features, benefits and opportunities in order to comply, both for the customer and for the bank.
• Keep track of changing customer needs through customer research, direct contact with the customer and advisor and performing End2End customer journey analyses for continuous improvement.
• Continuous monitoring of market trends and the competition to analyze the product and the behavior of consumers and competitors in the domain of professional credits.
• Develop the product strategy for professional credits. Assisting the CPO/PO in defining vision and product strategy and translating to and prioritizing of the (strategic) roadmap.
• Be the 'linking pin' between business/sales/strategy to align the professional credits product strategy with existing commercial and beyond banking strategy.
• Facilitate ideation tracks to develop new value propositions -banking and beyond banking, enriching the professional loans portfolio.
• Enable the product GoTo Market, communication and sales for professional credits: Be in support of the communication & GTM for the preparation of content for campaigns and for all sales/distribution channels (online/app/branch/Call).
• Validation of the fiscal, legal and compliance aspects of the campaign with the help of COEs (Centres of Expertise) and control functions.
• Budgeting, pricing, business case development and reporting.
• Assist in determining pricing policy of your products – As the guardian of the value proposition, the product expert must challenge Sales and Finance on the pricing of products by balancing volumes and margins, following the bank's strategy.
• You are able to build a business case to determine the required budget and revenue of a new feature/product/service.
• Your produce reports on demand and at regular basis (e.g. Febelfin, product board, press, other external stakeholders) of the commercial results (new production, market shares, margins, 'green' reporting..) and of operational performance indicators vs squad, tribe KPI's (NPS/NPE, time to yes, cost of service).
• Analysis and interpretation of these results: actively track the success of new solutions based on KPIs, and derive potential improvements to add to the Cluster or Squad backlog.

Language requirements

Dutch Proficient in Dutch or French

French Proficient in Dutch or French

English Strong written and spoken communication skills

Education

Master or equal by experience

Required experience / Technical mandatory experience

• At least 3 years of relevant experience with professional credit products and related knowledge processes
• Experience with conceptual modelling techniques and methods
• Good expertise in MS Office
• Good understanding of IT and testing
• Experience with requirements management

Business mandatory experience

• Good understanding of work flow processes
• Experience with professional credits
• Experience in making business cases
• Experience with customer journey modeling

Soft skills

• Analytical mind – conceptual thinking
• Negotiation and persuasion skills
• Structured approach
• Able to work independently
• Problem-solver
• Quality-minded and eye for detail
• Goal-oriented
• Open to change
• Affinity with system/application development