UX UI Designer for employee & client digital banking applications

Context
Design visually appealing and user friendly (digital) interfaces for new services of our online and mobile banking applications. Within our chapter we cater to all digital design needs of all channels (Mobile & web) for all end users (customers & employees) of all brands of the bank in Belgium. We are organized in subteams linked to domains and design for all channels above?

Today we are extending our team and are looking for a senior UX UI designer to support us in the development of our app & web applications for individuals.

Function Description

As part of the Concept & UX Design team, the UX UI designer designs the external and internal channels of the bank (mobile, web and advisors' tools). They are responsible for turning concepts and ideas into high quality customer journeys with screens and components that are visually appealing and highly user friendly. To achieve this, they take customer experience, user, business & legal needs and technical feasibility into account. As a consequence, alignment with different stakeholders is a must in this role. The UXUI designer is end-to-end accountable for their work and ensures follow-up of the designed solution from kick-off to the actual delivery.

As to guarantee maximum consistency for the end user and an efficient development process, any UX UI designer within our organization maximizes the use of existing components from the company design system. In close collaboration with our UXUI Community of Practice, any designer at the bank can also contribute to our design system.

Although final copy is not the end responsibility of the UX UI designer, all UX UI designers at the bank understand that copy is a fundamental part of the user experience and as a consequence pay a lot of attention to the message they want to convey throughout a customer journey.

For many projects the UX UI designer is ‘paired’ with a concept designer.

All UX UI designers at the bank also work closely with the product owner, the business analyst, the development team, the design system lead and other members (eg UX researchers, copywriters, other designers, management, business owners …) of the Channels tribe. Depending on the project, contacts with collaborators of other tribes may be needed as well.

Typical activities:

• Participate in ideation and requirements gathering workshops
• Participate in regular design/development meetings
• Support the design of wireframes or design the wireframes
• Support the design of clickable (high- and low- fidelity) prototypes
• Design pixel-perfect key screens for web / mobile that comply with web accessibility requirements
• Depict navigational structures, sitemaps, flows and lay-out of screens of a multitude of use cases on different devices/resolutions.
• Create and/or ensure the styling of the brand
• Consult, understand and reuse existing interactive and visual components
• Create new visual and interactive components when needed
• Ensure visual and UX consistency
• Present & ‘defend’ your design to management and other stakeholders within the organization
• Quality control by systematically attending front-end development review meetings.

Typical deliverables:

• Key Screens
• Process flows / high level customer journeys
• Prototypes / Wireframes
• Style Guides
• Vector icons

The design work will follow a mobile-first philosophy, so experience with designing for web responsive and a good knowledge of either the iOS human interface guidelines and/or Android material design are key assets for this function.

As to support the UXUI Community of Practice within the bank, illustration skills, Web accessibility certification will also be perceived as a plus.

Education

Bachelor’s degree in Human Factors / Ergonomics, Human-Computer Interaction, digital design or similarly relevant field

Languages

Must - spoken and written is a must: deliverables are written in English, most of the meetings are conducted in English *a profound knowledge of (at least) one of both languages on top of fluency in English is mandatory.

Our ideal candidate has 3-7 years of experience in similar topics or 3+ years of experience with proven experience in a corporate environment in the financial sector

In depth understanding of web technologies, HTML5.

Proficient in industry-standard visual and graphic design tools (e.g. Sketch, Figma, Illustrator and Photoshop)

Working experience with industry-standard user experience and front-end development tools (e.g. Invision, Zeplin)

Experience with design systems

Web accessibility certified

Proven experience in translating high level needs and requirements into high-fidelity visuals

Proven Experience in information architecture design

Well-rounded knowledge of design principles and techniques

Proven and broad experience in process design (including requirement gathering, wireframing, prototyping, visual design)

Familiar with accessibility and usability best practices

Each CV must contain a link to the candidate’s portfolio (cv’s without portfolio are not withheld)

Preferable

Experience in delivering projects following Agile / Scrum principles

Preferred experience / exposure to digital banking

Understanding of native guidelines (Android material design / IOS human interface guidelines)

Business Experience

Mandatory

• Proven track of project experience in similar missions

Preferable

• Knowledge of financial environment
• Personal affinity or experience with banking in different domains (insurance, invest, …)

Soft skills

• Autonomy, commitment and perseverance
• Gets energy from the end result of his work: the appreciation of the design and the end delivery of it to the customer
• Quick self-starter, pro-active attitude, Self-motivated
• Creative
• Feeling for important details and how they fit with the overall picture
• Team player
• Good (written and verbal) communication and influencing skills
• Ability to build working relationships in a complex environment
• Strong presentation skills
• Ability to question and challenge
• Emotionally intelligent, self-aware, and receptive for feedback
• Willingness to learn new things and teach others what you know